Legal Area

Terms and conditions of use

Access to and use of “Nadia” are regulated by these General Terms and Conditions of Use. Access to said sites and their use, like the purchase of products presented there, presuppose the reading, awareness and acceptance of these General Terms and Conditions of Use.

This website is managed and maintained by Nadia Hartzer-Austin Unabhängige Stylistin with registered offices in Neerach (ZH) Zürcherstrasse 17, 8173 UID CHE-354.701.536

Modifications to the Terms and Conditions of Use

The Owner may modify or simply update, in whole or in part, these General Terms and Conditions of Use. The modifications and updates of the General Terms and Conditions of Use will be communicated to the Home Page users as soon as they have been made and will be binding from the moment of publishing on the website in the above-mentioned section. Access to and use of the site presuppose acceptance by the user of these Terms and Conditions of Use.

Responsibility for use of the site

Access to and use of “”, including viewing the web pages, communication with the Owner, the possibility of downloading information regarding the products and the purchase of the same on the website, constitute activities undertaken by the user exclusively for personal use unconnected to any commercial, business or professional activity. The user is personally responsible for his use of “” and the relative contents. The Owner in fact cannot be held responsible for any unlawful use of the site and the contents by any of its users, notwithstanding responsibility for fraud and gross negligence. In particular, the user will be exclusively responsible for communicating incorrect or false information and data, or data regarding third parties who have not given their express consent, or incorrect use of the same.

All material downloaded or otherwise obtained through use of the service is at the user’s choice and risk; moreover all responsibility for any damage to computer systems or loss of data resulting from downloading fall to the user and the Owner will be indemnified. The Owner declines all responsibility for any damage arising from inaccessibility of the services on the site or any damage caused by virus, damaged files, errors, omissions, service interruptions, cancellations of the contents, problems connected to the network, to the providers or telephonic and/or telematic connections, unauthorised access, alteration of data, lost and/or faulty functioning of the electronic equipment of the user himself.

The user is responsible for the safe-guarding and correct use of his own personal information, including those credentials that allow access to the restricted services, as well as any damaging consequence or detriment that may arise due to the Owner or third parties following incorrect use of or loss or removal of said information.

Privacy Policy

Please see the section regarding the Privacy Policy, which is also applicable should the user access “” and use the relative services without purchase.

Intellectual property rights

The contents of “”, for example all works, images, photos, dialogues, music, sounds and videos, documents, designs, figures, logos and all other material, in any format, published on “”, including the menus, web pages, graphics, colours, patterns, tools, characters and design of the website, diagrams, layouts, methods, processes, functions and software that make up “”, are protected by copyright and by all other intellectual property rights of the Owner and other owners of the rights. All reproduction, in whole or in part, in any form, of “” of its contents, without prior written permission by the Owner is forbidden. The Owner has the exclusive right to authorise or forbid direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of “” and its contents.

Regarding use of “”, the user is solely authorised to view the website and its contents and to exclusively carry out any temporary reproduction, free of economic profit, that is considered transitory or accessory, or an integral and essential part of viewing “” and their contents and all other navigation operations on the website that may only be carried out for a legitimate use of the afore-mentioned sites and their contents.

The user is not authorised to reproduce, on any support form, in whole or in part, “” and their contents. Any reproduction must be, each time, authorised by the Owner or, if necessary, the authors of the individual works contained in the website. Said reproduction must in any case be carried out for lawful reasons and within respect of the copyright and the other intellectual property rights of the Owner and the authors of the individual works contained in the website. The authors of the individual works published on “” have the right, in any moment, to claim ownership of their works and to oppose any deformation, mutilation or other modification of the same works including any damage made to the works, which may prejudice their honour or reputation.

The user undertakes to respect the copyright of those who publish their works on “” or who collaborate in any way with “” in the creation of any expressive or artistic form destined for publication, even those not exclusively for the website or that do not form an integral part of it.

Furthermore, the user is not, in any case, authorised to use, in any way or form, the contents of the website or any individual work protected by copyright or any other intellectual property right.

Trademarks and dominion names

All other distinctive signs that countermark the products sold on “” and present on the website are registered trademarks of the respective owners and are used within “” with the sole aim to countermark, describe and advertise the products for sale.

Links to other websites

The sites “” contain hypertext links to other websites that are in way connected to “”. The Owner does not control or monitor said websites and their contents. The Owner cannot be held responsible for the contents of these sites and the rules adopted by them, even in regards to privacy and processing of the user’s personal data during navigation. Moreover, the user is obliged to read the Terms and Conditions of Use and privacy regulations carefully. These General Terms and Conditions of Use and the Privacy Policy of “”, in fact, do not apply to websites managed by other subjects other than the Owner. “” supply links to other pages for the sole purpose of aiding their users’ research and navigation and easing hypertext links on the Internet towards other sites. Activation of links does not entail any recommendation or signal by the Owner for access to and navigation in these websites, nor any guarantee regarding the contents, services or goods supplied by them and sold to Internet users.

Anyone is interested in activating links to the Home page and other web pages of “” which can be accessed by the public, is required to contact the Owner at the following email address:, asking permission for hypertext link.

The activation of links is allowed by the Owner to the applicant, free of charge and in a non-exclusive way, after inspecting the applicant’s requirements.

The Owner has the right to refuse the activation of direct links on his site in the event in which the applicant, wishing to activate links to “”, has, in the past, undertaken unfair commercial practices or practices that do not conform to the customs of the sector or rather unfair competition against the Owner, or should the Owner fear that such behaviour may be adopted in the future, or rather in the event that the applicant has adopted or may adopt in the future any action discrediting the Owner, his website or services. In any case, the activation of deep frames and deep links to “” is prohibited, as is the unauthorised use of meta-tags, without the Owner’s permission.


The Owner has adopted all measures to prevent publication in the website of any contents that describe or represent scenes or situations of physical or psychological violence or anything that, according to the sensitivity of the users of “” may be considered harmful to civil convictions, human rights and dignity, in all its forms and expressions.

In any case the Owner does not guarantee that the websites contents are appropriate or lawful in other countries, outside of Switzerland . Moreover, should said contents be considered unlawful or illegal in some other countries, access to the “” websites is not advised and should the user decide to enter despite this, any use he makes of the supplied services will be his exclusive and personal responsibility.

Furthermore, the Owner has adopted every possible precaution in order to guarantee his customers that the contents of “” are accurate and do not contain incorrect or out of date information, with respect to their date of publication on the website and, as far as possible, also subsequently. Moreover the Owner does not accept any responsibility to the users for the accuracy and completeness of the contents published on “”, notwithstanding the responsibility for fraud and gross negligence and notwithstanding that otherwise provided for by law.

The Owner, furthermore, cannot guarantee the users that the website works in continuation, without interruption and without error or malfunction caused by the Internet connection.

These General Terms and Conditions of Use are controlled by Swiss Law.

Sales conditions

The offer and sale of products on “” are regulated by the following General Conditions of Sale. The products purchased on “” are sold directly by Nadia Hartzer-Austin Unabhängige Stylistin with registered offices in Neerach (ZH) Zürcherstrasse 17, 8173 UID CHE-354.701.536

Enforceability of these conditions of sale

These General Conditions of Sale exclusively control the offer, dispatch and acceptance of purchase orders of products on “” between users of the above-mentioned site and the Vendor.

The General Conditions of Sale do not control the supply of services or the sale of products by parties other than the Vendor present on “” via links, banners or other hypertext connection. It is the user’s responsibility to check the sales conditions before making orders and purchasing products and services from parties other than the Vendor. Nadia Austin is not responsible for the supply of services from third parties other than the Vendor or for the conclusion of electronic commerce operations between the users of “” and third parties.

The Vendor uses the “” websites to offer products for sale and carry out its electronic commerce activities exclusively with their own final users as “consumers”, or rather any physical person not acting for their own commercial, entrepreneurial or professional ends.

Moreover, the Vendor reserves the right to not carry out any orders coming from any parties other than the “consumer” or any orders that do not conform to their commercial policies.

Conclusion of the contract between consumer and Vendor

The prices of the products may be subject to revision. The consumer is obliged to check the final price of each product before sending the relative order form.

Once the contract has been concluded, the Vendor will process the purchase order.

The order form will be archived at the Vendor’s data base for the period of time necessary for carrying out the orders and in any case within the terms provided for by law.

The Vendor reserves the right to ignore any purchase orders that are incomplete or incorrect, whose solvability is not sufficiently guaranteed or if the products are not available. In these cases, the Vendor will send the consumer an email informing him that the contract is not concluded and that the Vendor has not carried out the purchase order, explaining the reasons.

Should the products presented on “” no longer be available or on sale at the moment of the most recent access to the site or when the order form is sent, it is down to the Vendor to communicate said unavailability of the products ordered to the consumer, in a timely fashion and in any case within 14 days from the day after the order was sent to the Vendor. Should the order have been sent and payment made, the Vendor will undertake to refund the relative amount, without obligation for any kind of compensation.

Once the contract is concluded, the Vendor will send the consumer a receipt for the purchase order via email, including the information already contained in the order form (cross-reference to the General Conditions of Sale and Right to Return Information Report, the information relating to the product’s basic characteristics and the detailed price, payment methods, right to return and delivery costs).

Characteristics of the goods on sale

The basic characteristics of the products presented on “” are available in the detailed summary of each product. However, the images and colours of the products on sale may vary to the real ones due to the Internet browser and monitor used.

The Vendor, in the case of return, has the right to refuse the return of those products that no longer have the tag or which have been changed in their basic and qualitative characteristics or which have been damaged.


Payment methods for the products purchased and the relative dispatch and delivery fees are indicated in the order form and make up an integral part of these Conditions of Sale.

“” uses paypal as a payment method and so do not have any access to “consumer ” credit card or any other financial information and do not accept any liabilities for any fraudulent activities.

Products ordered on “” will be dispatched with Swiss Post

Delivery times are calculated based on working days and do not include Bank holidays.

Right to return

The consumer has the right to withdraw from the contract concluded with the Vendor, without penalty and without giving a reason, within 14 working days from the day of receiving the products purchased on “”.

An item cannot be exchanged for another one; to change an item you must fill out a new order.

To withdraw from the contract the consumer must proceed as follows:

Contact “” directly.

The fees for returning purchased goods are at the purchaser’s expense.

The Right to Return, – as well as respect of the terms and methods described in the previous points – is considered correctly followed when the following conditions are also completely met:

Unless otherwise specified the purchaser must  return the item to the Vendor within 14 working days of receiving the products;

the products must not have been used, worn, washed or damaged;

the identity tag must still be attached to the products with the single-use seal that is an integral part of the product;

the products must be returned in their original packaging;

If the Right to Return is carried out following the indicated methods and terms, the Vendor will undertake to refund any payments already received for the purchase of the products according to the methods and terms expected.

The amounts will be refunded as soon as possible; in any case, within thirty (30) days from the date in which the Vendor receives the goods in his warehouses, he will undertake to activate the refund procedure, once he has checked the return procedure has been correctly carried out.

Should the methods and terms for the right to return not be respected, as specified in this paragraph, the Consumer will have no right to refund of any amount already paid to the Vendor; he can, however and at his own expense, request the return of the products in the state in which they have been returned to the Vendor. Otherwise, the Vendor may keep the products, as well as the amounts already paid for the purchase of the same.

Refund times and methods

After returning the products, the Vendor will undertake all inspections necessary to verify that the said products conform to the terms and conditions indicated in paragraph 6. Should these inspections have a positive result, the Vendor will undertake to send the Consumer an email confirming acceptance of the returned products.

Whatever payment method the Consumer used, the refund is activated by the Vendor, in the shortest time possible and in any case within thirty (30) days from the date in which the Vendor receives the goods in his storehouses, following inspection that the relative procedure has been carried out correctly and acceptance of the returned goods.

Should the person receiving the products indicated in the order form be different to that who paid for the purchase of said products, the refund of the amount paid, in the event of the right to return, will be made by the Vendor to he who made the payment.

The value date of the credit is the same as that of debit; therefore no loss will be suffered in terms of bank interests.


The Consumer may obtain information regarding the processing of personal data by accessing the Privacy Policy.

The General Conditions of Use, furthermore, contain important information on the processing of personal data of the users and on the security measures adopted.

The General Conditions of Sale may be modified, also in consideration of any changes in the law. The new General Conditions of Sale will have effect from the date of publication on the site.

The following Privacy Policy applies when the user enters website, navigates through the site and uses its services even without purchasing any products.